Refund & Exchanges Policy

Thank you for shopping with Aspire Care Shop. We are committed to providing high-quality skincare products and excellent customer service.

Refund & Exchange Eligibility

Refund or exchange requests must be submitted within 14 days of receiving your order.

To be eligible for a refund or exchange:

• Products must be unopened, unused, and in their original sealed packaging.
• Products must be returned in resalable condition.
• Proof of purchase or order number is required.

The following items are not eligible for refunds or exchanges:

• Opened or used products
• Gift cards
• Clearance or final sale items
• Products damaged due to misuse or improper storage

Please note that any product returned opened, unsealed, or used will not be eligible for a refund or exchange.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery.

To help us process your request, please provide:

• Your order number
• Photos of the product(s)
• Photos of the shipping box and packaging

Refund Processing

Once your return is received and inspected, we will notify you by email regarding the status of your refund.

Approved refunds will be issued to the original payment method. Please allow 5–10 business days for processing. Financial institutions may require additional time to post the refund to your account.

Original shipping charges are non-refundable unless the return is due to an error on our part.

Exchanges

We may offer exchanges for unopened and unused products on a case-by-case basis, subject to product availability.

Please contact us before returning any product to discuss available options.

Return Shipping

Customers are responsible for return shipping costs unless:

• The wrong item was shipped
• The item arrived damaged or defective
• The return is approved due to a fulfillment error

We recommend using a tracked shipping service, as Aspire Care Shop is not responsible for returns lost in transit.

Contact Us

For refund or exchange requests, please contact:

Aspire Care Shop
Email: support@shopaspirecare.ca

Please include your order number and details of your request so we can assist you as quickly as possible.